At Ayurvedicca, we are committed to delivering the highest quality Ayurvedic products to our customers across the globe. Your satisfaction is important to us, and we strive to ensure that each order reaches you in perfect condition. We understand that sometimes a product may not meet your expectations or arrive as intended. To ensure a transparent and customer-friendly experience, we have outlined our Refund and Returns Policy below.

Returns

If you are not entirely satisfied with your purchase, we’re here to help. We accept returns within 7 days of delivery, provided the product meets the following conditions:

  • The item must be unused, unopened, and in its original packaging
  • The item must be in resalable condition and not tampered with in any way
  • You must provide valid proof of purchase or the order number

Please note that we do not accept returns for the following:

  • Opened or used health, beauty, or personal care products
  • Items purchased on sale or under special promotional offers
  • Products damaged due to mishandling or improper storage

To initiate a return, please contact us through our Contact Us page within 7 days of receiving your order. Once approved, we will share the return shipping instructions. Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, we will initiate a refund to your original method of payment.

  • Refunds are processed within 7 to 10 business days
  • Original shipping charges (if applicable) are non-refundable
  • You will receive a confirmation email once your refund has been issued

Please ensure the returned product reaches us in a safe and timely manner. We recommend using a trackable shipping service for your own protection.

Exchanges

We only replace items if they are defective, damaged during transit, or if you received the wrong product. If you need an exchange, please contact us within 48 hours of receiving the product and include photos showing the issue. Once confirmed, we will dispatch the replacement at no extra cost.

Damaged or Incorrect Products

If your order arrives damaged or you receive the wrong item, please reach out to us within 48 hours of delivery. Kindly provide the following details:

  • Order number
  • Description of the issue
  • Clear photos of the damaged or incorrect product and packaging

We will investigate and offer a suitable solution, including a replacement or full refund where applicable.

International Orders

At Ayurvedicca, we proudly serve customers across North America, Europe, and beyond. Please note:

  • Customers are responsible for any customs duties, import taxes, or regulations in their country
  • We are not liable for delays due to customs or incorrect shipping information provided by the customer

Contact Us

If you have any questions about your order, returns, or our policies, please don’t hesitate to contact us through our Contact Us page.

Thank you for choosing Ayurvedicca — your trusted partner in holistic well-being and natural Ayurvedic care.